Technology and Lack of Communication

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CommunicationWith all this fancy internet technology we have it is funny how there can be such a lack of communication. Whether it be in a business setting, or just between friends and family.

I mean how much faster and easier can it be to simply send or reply to an email, post an update, update Twitter, Facebook or what have you? Are we all so busy that we neglect to keep others informed? Or, are things just so fast-paced that we sometimes forget?

I don’t know how many times I have written to friends and family over the years without a single response. I have tried a decent four to six paragraph email. I tried keeping it short more along the lines of one paragraph. I even tried asking a questions. No matter how I go about it I rarely receive a response from friends and family anymore.

It is not like I was writing every day or anything annoying. I am talking about a single email in a one to three month period of time. Is it too much work to reply to something four to twelve times per year?

It got to the point where I stopped trying. It was almost like I was writing to myself. At least it wasn’t because I didn’t try.

I know everyone has their own life, families, and things going on, but come on. We have cell phones, email, Skype, instant messengers, Facebook, and much more. Most of which are totally free or extremely cheap to use, and only takes a few moments of our time.

Maybe things just change after all the years go by. I would like to think it would be much easier to stay in touch with today’s technology than what we had 15, 20, or more years ago.

I know that is just the way it is, but it is kind of sad when I think about it.

Contacting and communicating with a business can be a problem too. Most businesses provide some form or means of contacting them. It might be a simple email address, a support ticket system, Facebook, Twitter, or even a telephone number.

I prefer not to go the telephone number route if they are a large business or corporation. I am not that fond of the push 1 for this, 2 for that, 3 for something else type of thing. Wait 20 to 30 plus minutes for the run around.

I find contacting a business by email or support ticket system can vary considerably from one business to the next. Some are prompt and helpful, while others don’t even seem to read what I have written because I get a generic response that makes no sense at all. I am not sure why it is so difficult for some businesses to handle email and support tickets. If they don’t want to actually read them and follow up with a real response what is the point of even providing that method of contact? I am sure some of them do get tons of messages flooding in, but shouldn’t providing support or a means of contact part of their daily business routine?

I guess technology can be good when used and managed right. Maybe some day everyone will figure out how to accomplish that.

About: Jeremy LeSarge - AKA: Ray (209 Posts)

I am the site owner and administrator of DialMe.com. I provide help and tips for Boonex Dolphin on the main part of this website where you will also find an assortment of other resources. Here, on the blog I write about a variety of topics surrounding WordPress, technology, social media/networking, SEO, and webmaster resources.




19 Comments

  1. Roger Jignesh Parekh

    Reply

    Funny. I was just reading a power point presentation (the kind that you get in your emails and pass it on) about communication between people. Here’s a conclusion: lack of communication can bring disaster. Lack of communication thru love becomes hatred. For business communication I recommend Dale Carnegie’s book: “How to win friends and influence people”. It will change your life 🙂

  2. Ilyas Sahi

    Reply

    Hmm.. I have also gone through the same experience and I had to do the same.

    I have been providing Communication support services to offline businesses. I create email templates for them and where necessary custom responses.I try to make the templates as flexible as possible ye I see them sending out the flat emails after filling the blanks in template.

    The people sending the support queries and business queries do not even read what they are sending out. That is what annoys a prospective client and current clients.

  3. Jean

    Reply

    Yea, it is really quite amazing how despite all the advances in communication, we aren’t really keeping in touch as much as possible. Although I have to say my mom does talk a lot with her sister who lives in another state thanks to the low cost of international calls now.

    -Jean

    • Reply

      Such a fast paced world we live in I don’t know if we just forget, run out of time, have better things to do or what. You think it would be much easier to stay in touch with all the technical gadgets, gizmos and goodies we have now.

    • Reply

      I have a friend that tells me just get a hold of me on Facebook. He don’t answer his phone or email, but for some reason Facebook. Go figure. It can be disappointing and even sad to some extent.

  4. Rizwan Sultan

    Reply

    Yes I have also small business but the email marketing is great for me.I just made a Email template in newsletter style and start sending it to millions of email IDs and really its helpful for my business.

    • Reply

      Great if you have millions of email ID’s to send to. Sending out that many can be good or it can cause spam issues too.

  5. James

    Reply

    I’m guilty of lack of communication with families and friends. Even if I used to be online most of the time and of course I have my mobile with me too, I tend to forget making some replies for those people who are sending me msgs. Simply because I’m too busy with other things. However, for the years to come, I do hope to change for the better. In a way that I need to give priority to all my loved ones.

  6. James

    Reply

    I don’t if companies know how lucky they are to receive numerous emails or letters from customers. Technology also provided automated response to these emails which are discouraging and sometimes look insensitive. A reply and response is often a big deal and should be handled with care.

  7. Noel Addison

    Reply

    Maybe the reason why people lack communication amidst the technological advancement today is they feel that social networking sites or social platforms on the web are meant for creating and building relationships with people and not to reconnect with people that they already know. They people became too busy entertaining new friends on the web.

  8. Amanda Gordon

    Reply

    I think there might be things beyond technology which might be at play here. For instance, when I reply to a old friend, unless it is urgent or actionable, I do it only when I am in the right frame of mind. I might WANT to send a reply immediately or soon, but actually get to doing it only when I am in a relaxed and cheerful mood. Sometimes this can cause quite a delay.

  9. Jimmy Morgan

    Reply

    I think embracing technollogy is an individual thing that varies from one person to another. I have a plumber friend who does not know how to use a computer and doesnt want to, and elderley relatives having a ball emailing each other.

    • Reply

      It probably does vary from one person to the next, but the younger generation seems to have a big addiction to technology.

  10. Reply

    Technology improves as time goes by, so I think there’s still going to be an improvement in terms of the communication side. You mentioned about everything becoming a little bit too fast-paced. I have to agree with that. With all those “instant” things coming out, there’s no wonder that we’re living in a fast world.

  11. Reply

    No doubt, technology is a great help for us because it makes our lives easier. Technology, however, has disadvantage, too. I couldn’t agree more with you that technology causes lack of communication, which is one of the essential ingredients in any kind of relationship. There is nothing wrong in using technology to communicate or to do whatever we need to do, but we should use it in moderation.
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  12. Andrei

    Reply

    Technology really helped us a lot including communication. However, there are a lot of times that we can’t really communicate also with people at home and friends because we tend to focus on the new gadgets and spend a lot of time with it. It depends really on how we use it.

  13. Reply

    Email is one of the first changes in how people use technology to communicate.The ability to release information to many different people at once, without calling a meeting or requiring printing of the materials, turned Email a money- and time-saving device.

  14. Reply

    I guess with all the technological advances we do lose some ability to have a normal conversation. In my opinion our real social skills will suffer at some level if we keep using internet and the telephone as the main communication means. Lets go outside and socialize properly. Shall we?

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