Another Migration, You Have To Be Kidding Me!

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FrustrationRoughly 6 months ago my host informed me that they would be retiring the server that my account had been on for nearly 6 years strait. Overall it was a decent performing server in that amount of time. Normally I am not a big fan of migrating to another server, but since this one was getting old, in computer years anyway, I figured better to move now while we can.

The move was fairly transparent. I didn’t even need to update or change name servers at my domain name registrar. For the next 6 months or so everything was smooth sailing. The server has been a very good performer once again, and much more powerful than the last one.

Now imagine my shock and disbelief when I get an email from my host on Thursday the 26th of June informing me that they were going to be moving my account to another server, and get this, they would start the migration on Sunday the 29th of June at 2:00 AM.

That’s less than a 3 day notice. And, to top it off this time it instructed me to change my name servers at or around 8:00 AM Mountain Time of all things, which is 7:00 AM where I live. Now I don’t know about you, but I can’t sit around all night from 2:00 AM to 8:00 AM (Mountain Time) (1:00 AM to 7:00 AM in my time zone) to see if everything worked out.

All I could do is change my name servers before I went to sleep, and hope for the best.

Well, I am never that lucky.

I was also instructed to make a full backup and download it beforehand just in case. That would be nice, except my account contains close to 2 GB’s worth of data. You know how long it takes to download a file that large? Too long!

I barely had a couple of hours of free time to even think about this.

It was very disappointing that they provided less than 3 days notice. Other account holders on that same server could have very well been out of town for the weekend, on vacation, sick, you name it. This wasn’t an emergency migration because the server was running smooth, and believe me, I would have noticed otherwise.

When I get up the following day what do I see? A big database connection error warning on every page. Well isn’t that groovy (wait we’re not living in the 70s) I mean great!

Apparently they upgraded MySQL from 5.1.x to 5.6.x, and somehow in the process all the database users didn’t copy over correctly. The only way I could get it to work was to delete all the database users, create new ones, and then add them to the proper database. Not only did this take a while to figure out, but I have quite a few so it was a tedious process.

Database Users

 

Then, I find out without any mention from my host once again, that Apache was upgraded from 2.2.x to 2.4.x. This caused some issues (.htaccess) as certain lines of code are done differently in 2.4.x. So, there went several more hours of work, and I am not done yet!

All they would have had to do was mention this in the migration notification email and I could have planned for this and had the files ready to go in advance.

I don’t know what is so difficult about letting people know ahead of time, and why they couldn’t have given a 7+ day notice. Shoot they want me to notify them 30-45 days before my yearly bill is due if I want to cancel, but they can’t give me more than 3 days notice for a migration/upgrade!

This has been one big headache that could have easily been prevented with more warning and additional details about what they were going to be doing. Not to much to ask for if you ask me!

The email migration message also said that they were going to upgrade PHP in July, and that they would be sending out notifications about that soon. All I can say is that they had better give me more than 3 days notice, provide me with the version that they intend to upgrade to, as well as any other planned changes. If they fail to do so, and there are problems associated with it I most likely will be done hosting with them for good!

I’ll keep my fingers crossed, but after all the work they created for me on short notice, I’m not counting on it!

I don’t want to name names, but when I first signed up with them over 6 years ago they were top-notch. They would answer support tickets in 10-20 minutes. Now it takes 4 hours to 2 days, and sometimes I never get a response. I rarely need to contact their support department. The only time I do is when they mess up an upgrade or migration and I need to figure out what’s going on.

So, this is what I have been dealing with recently.

About: Jeremy LeSarge - AKA: Ray (209 Posts)

I am the site owner and administrator of DialMe.com. I provide help and tips for Boonex Dolphin on the main part of this website where you will also find an assortment of other resources. Here, on the blog I write about a variety of topics surrounding WordPress, technology, social media/networking, SEO, and webmaster resources.




3 Comments

  1. Reply

    Hey Ray,

    Oh man I feel for you. You have a lot more sites and files then I do and I would have been in a shear panic. I just did a full backup last night for my one server account and it took an hour and a half to download and mine probably isn’t anywhere near what yours is. It’s not quick process no matter how you look at it.

    Back when I was with Bluehost I was thrilled and delighted with their service until of course things started happening. This was eight months before they were bought out but after finally contacting a supervisor she did tell me that they had hired a bunch of new service techs who obviously had not be trained properly. Luckily for me they did record all our calls so I had proof that they fell down on their end when contacting them for help. Their constant promises of resolving the issues never happened, they just continued to give me the run around.

    Then they were sold and I heard it only got worse. I left them the month before that happened so they were going downhill before the sale. I don’t know who you’re with but I sympathize with you.

    I’ll keep my fingers crossed that all goes well this month.

    ~Adrienne
    Adrienne recently posted..Jon Morrow Said To Ignore Most Popular BloggersMy Profile

    • Reply

      Hi Adrienne,

      I’ll tell you this has been more work than I really cared to deal with especially with the short notice that they gave me. I have found a few other hiccups days after I thought everything was finally running near normal, and apparently they decide to change a few other things without informing again.

      I just wish I could have received a week or more notice. I did have commitments that I couldn’t get out of to work on this. Oh well what do you do that’s one of the not so fun parts of shared hosting. A lot of it is out of my hands. If my host wants to change something I can’t do anything about it other than move somewhere else, but on short notice I couldn’t do that. I also just paid for another full year 2 months ago so I can stick with it for the next 10 months, or I lose what I paid them. For now I will see what the next few weeks bring.

      I do have a few other options. I have another shared hosting account sitting idle, but this host tends to overload their servers with too many accounts. I only got it because they had a Black Friday deal (2 years for $24.00). I think it is good until this coming November.

      I also have a vps sitting idle (no charge when not in use), but I don’t have the spare time to reconfigure it for my live accounts at the moment.

      Sheesh, your backup must be fairly large too if it took an hour and a half to download. That’s what happens when you rack up tons of files over the years like me. Then again, I am kind of a pack rat when it comes to things like that.

  2. Reply

    I think you are so stress about this. They should inform you ahead on time maybe 2 weeks before moving your account. Did they explain it well why they move your account? Well, just relax and take a deep breath for this. Everything will be alright. Thanks for sharing this article.

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